For all installed systems, during the warranty period, SIANTEL provides technical support and maintenance services.
24/7 remote assistance year-round and on-demand remote management.
After the warranty period, SIANTEL offers technical support with the option to sign a customized maintenance contract.
SIANTEL’S SUPPORT SERVICES
Ordinary maintenance visits
24/7 remote assistance
Urgent interventions within 4 hours of the call.
Emergency hours interventions
Material substitutions without any charges
Extraordinary maintenance
Replacement of faulty and wear-prone materials without any charges
Damage coverage for natural disaster
Damage coverage for act of vandalism and riots
Siantel’s Maintenance and assistance options for your system
Small Plan
Small Plan Includes periodic regular maintenance and technical assistance for all equipment.
Replacement of faulty components is quoted and billed separately.
Covers general operational checks on mechanical, electronic, and electrical components.
Conducted during standard working hours.
Urgent repairs for blocking failures are available 24/7, 365 days a year, within 4 hours of the call.
Medium Plan
Medium Plan In addition to regular maintenance:
Extraordinary maintenance is included following customer reports and requests.
Assistance extends to replacing faulty parts, with no charges for replaced materials or labor hours.
All-Inclusive Plan
All-Inclusive Plan Building on what’s offered in the Medium plan:
All repairs for damages caused by power surges, electrical discharges, lightning, flooding, natural disasters, and acts of vandalism are covered.
Additional benefits include: SIM recharges, the dedicated data line for the alarm system, and backup surveillance service.
“On-Demand” Remote Management
This service offers the ability to remotely manage specific services and processes for installed systems and technological equipment. It is performed based on the client’s requests and needs. Accessible only by trained personnel and only when necessary, through a dual authentication procedure.
